University of Hawai‘i-West O‘ahu Library and Academic Computing
Annual Report FY2008-2009

Table of Contents

Introduction
Personnel
Public Services
Online Resources
Reference Services
Audiovisual Services
Technical Services
Collection Activities
Academic Computing
Future Challenges
Appendix A: Services, Collections, Equipment
Appendix B: Notable Staff Activities
Appendix C: Academic Computing Resources and Activities

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Introduction

The UH West O‘ahu Library is housed within the Leeward Community College (LCC) Library building. We serve students, faculty, and staff in Pearl City, distributed education sites on the Maui and Kaua‘i community college campuses and West Hawai‘i Center, and several Hawai‘i Interactive Television System (HITS) sites. We also serve other distributed education students taking online classes in a wide variety of formats. The library is a member of the University of Hawai‘i Voyager Consortium as well as the Hawai‘i Library Consortium.

Our primary service groups are the students, faculty, and staff of UH West O‘ahu. There were 56 full-time faculty, 14 lecturers, and 48 staff in the fall of 2008. The fall 2008 student headcount was 1,140 for an increase of 21.3% over the previous fall semester. Student full-time equivalent (FTE) enrollment was 640, an increase of 22.6% over fall 2007. The entering student count for fall 2008 was 423 including 74 first-time freshmen. Student enrollment highlights for 2006, 2007, and 2008 are presented below:

Student Enrollment Highlights	Fall 2006		Fall 2007		Fall 2008
Area of Concentration	Number	Percent	Number	Percent	Number	Percent
Applied Science	--	--	--	--	4	0.1%
Business Administration	263	30.4%	280	29.8%	335	29.4%
Humanities	73	8.4%	72	7.7%	83	7.2%
Public Administration	118	13.6%	133	14.1%	145	12.7%
Social Sciences	341	39.4%	379	40.3%	484	42.5%
General	--	--	12	1.3%	43	3.8%
Unclassified	40	4.6%	31	3.3%	20	1.8%
Home-based at other UH campuses	31	3.6%	33	3.5%	26	2.3%
Total:	866	100%	940	100%	1,140	100%
Geographic Distribution	Number	Percent	Number	Percent	Number	Percent
O‘ahu	671	77.5%	764	81.3%	917	80.4%
Hawai‘i	35	4.0%	37	3.9%	35	3.0%
Kaua‘i	43	5.0%	37	3.9%	48	4.2%
Maui County	103	11.9%	82	8.7%	111	9.7%
Other Hawai‘i	--	--	1	0.1%	--	--
Other than Hawai‘i	12	1.4%	13	1.4%	20	1.7%
No data	2	0.2%	6	0.6%	9	0.7%
Total:	866	100%	940	100%	1,140	100%

The student data presented above is from the 2006, 2007, and 2008 Management and Planning Support (MAPS) Fall Enrollment Reports.

The library acquires, organizes, maintains, and retrieves recorded information, both print and non-print, in fields pertinent to the programs of UH West O‘ahu. In addition it offers effective and timely access to information in electronic databases (commercial, non-commercial, and government) and library catalogs throughout the world. The library is the home of academic support for the campus and also provides audiovisual and academic computing services to the UHWO community.

The library is staffed by 2.00 FTE librarians, 1.00 FTE library technician, and student assistants, and is open 59 hours per week when school is in session. There are some 28,000 books and 1,493 videos in the collections. In addition there are 41,800 fulltext books available online through the Ebrary collection. The library subscribes to 45 print serials and has fulltext access to another 25,000+ serials online. Altogether, there are 85,000 unique (unduplicated title count) resources available online. A comprehensive list of collections and services may be found in Appendix A.

Academic Computing is staffed by 2.00 FTE Information Technology Specialists and student assistants, and provides software and hardware support for faculty computing and several programs (Library, Writing and Learning Center, CLEAR, Student Government) as well as the Island Pacific Academy site while managing a computer lab with 18 stations in UHWO Room D105. The lab is equipped with multimedia computers, laser printers, a scanner, and local area network and Internet access for student, faculty, and staff use. In addition there is an Instructional Media Lab for course and classroom material development in UHWO Room D104 with color printing and Real media (.rm) streaming video production and reformatting capabilities. Academic Computing provides faculty with Laulima course management system training and support and also manages three academic Web servers. (Note: Laulima is the name of the University of Hawai‘i implementation of the Sakai collaboration and learning environment for education.)

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Personnel

The library staff is comprised of Jasmine Hasegawa, Library Technician V; Margot Hanson, Librarian II; and Eric Flower, Librarian V. The library pays LCC an outsourcing fee for the services of their Automation Librarian, Ralph Toyama, for activities related to maintenance of the Voyager integrated library management system. Academic computing support and media services are provided by Linda Maeno, Information Technology Specialist and Stacey Sawa, Information Technology Specialist.

All library staff provide reference and research assistance as a first priority. The library provides public service in the following areas: traditional reference transactions; circulation and reserve; bibliographic and information literacy instruction; online searching; support for distributed learning as well as distance education sites on the Maui and Kaua‘i community college campuses and West Hawai‘i Center; HITS sites; interlibrary loan; library resource and information web pages; audiovisual services; and some computing support. Student assistants handle virtually all simple circulation and reserve transactions and supply answers to simple directional questions. All other questions are directed to the librarian on duty.

Collection development, online research, and outreach services are coordinated by Ms. Hanson who also provides bibliographic and information literacy instruction. Ms. Hasegawa is responsible for circulation and reserve, copy cataloging, interlibrary loan, UH Manoa audiovisual borrowing, and paperwork related to purchases of materials of all kinds. Mr. Sawa provides computer support and audiovisual services while Ms. Maeno provides Laulima course management support, training, and academic computer support. Mr. Flower provides bibliographic and information literacy instruction as well as overall direction for library, audiovisual, and academic computing services.

Eric Flower Library Director

Margot Hanson Librarian

Jasmine Hasegawa Library Technician

Linda Maeno IT Specialist

Stacey Sawa IT Specialist

Margot Hanson will be leaving us on July 31, 2009 for a position at Golden Gate University. We wish her well in San Francisco.

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Public Services

The library was open 59 hours a week while classes were in session this year. Library hours during the fall 2008 and spring 2009 semesters were as follows:

Monday - Thursday:	8:00 a.m. - 8:00 p.m.
Friday:	8:00 a.m. - 3:00 p.m.
Saturday:	9:00 a.m. - 1:00 p.m.

Face-to-face library operations were disrupted during December 2008 and January 2009 when we had to move from our second floor location to the third floor as part of the building air conditioning renovation. Since a good part of this period included the break between semesters, the impact was minimized.

Key public service activities include reference, circulation and reserve, provision of AV equipment and resources, delivery of online electronic resources, writing pages for Web-based access to resources, and bibliographic and information literacy instruction. Table 1 below presents comparative summary statistics for our main public service activities over the past three years.

Table 1
Comparative Use Statistics

Activity	FY2006-2007	FY2007-2008	FY2008-2009
Hits from the library’s two public access computers on the library's research page	1,860	1,964	1,590
All other hits on the library's research page	83,613	95,607	99,688
Total hits on the library's research page	85,473	97,571	101,278
Circulation	2,625	2,757	2,584
Reserves	421	204	463
Videos requested from UH Manoa for faculty use	89	119	131
Interlibrary loans received from other libraries	107	220	218
Interlibrary loans sent to other libraries	258	205	354
Bibliographic/information literacy instruction classes	10	22	35

The library has a Web page for library research resources at http://socrates.uhwo.hawaii.edu/library/explore.htm. There were 1,590 hits on it from the two library public access computers as well as 99,688 hits on this page from all non-library locations. When library and all other locations are combined, there were 101,278 hits during the fiscal year.

Circulation was down from last year while Reserves were up. Both numbers are driven by class assignments. Library fines and fees collected for late or lost items totaled $1,334 during FY2008-2009. This compares to $1,069 collected during FY2007-2008. Library fines and fees are used to replace lost, missing, or damaged items. They also may be used to acquire new titles or services.

Bibliographic instruction and information literacy classes are presented in response to instructor requests. They generally fall into two categories—general introductions to library information resources and how to use them, and introductions to online searching of remote databases for specific class topics. During FY2008-2009 we held 35 sessions that were attended by 538 students. This was a significant increase over the previous years. We complemented and strengthened these sessions by maintaining online resource guides for every concentration. Margot Hanson was responsible for increasing the number of information literacy classes as well as for the maintenance of the online guides.

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Online Resources

The UH West O‘ahu Library is a member of the Hawai‘i Library Consortium. The Consortium, led by the Hawai‘i State Library, includes the UH system libraries, the Department of Education, and private education institutions. Beginning on July 1, 2002, the Consortium banded together for a state-wide purchase of EBSCOhost databases. The outcome has given us a wide selection of databases at an attractive price.

Use of EBSCOhost databases is presented below:
EBSCOhost Databases Use	FY2006-2007	FY2007-2008	FY2008-2009
On Campus Access	2,909	2,738	2,116
Off Campus Access	5,415	5,617	5,447
Searches Performed	82,513	92,196	215,646
Fulltext Articles Retrieved	23,467	24,161	50,484
Hits on selected web pages are presented below:
Account Name	Unique Visits FY2006-2007	Unique Visits FY2007-2008	Unique Visits FY2008-2009
Library Research Page	83,613	95,607	99,688
Library Information Page	2,328	2,078	2,172
Library Circulation Desk	1,860	1,964	1,590
uhwolibrary.com	7,715	9,683	10,565
EBSCOhost On Campus	2,909	2,738	2,116
EBSCOhost Off Campus	5,415	5,617	5,447
LexisNexis On Campus	189	321	128
LexisNexis Off Campus	295	380	455
Database List Page	1,122	1,407	1,647
Indicators of use of selected databases are presented below:
Database Name/Service	Use in FY2006-2007	Use in FY2007-2008	Use in FY2008-2009
Access World News	--	103	2,928
American Council of Learned Societies E-History Books	5	53	18
AnthroSource	--	173	138
AtoZ Serials Service (EBSCO)	2,360	1,704	4,442
Columbia International Affairs Online (CIAO)	95	76	138
Ebrary Academic Complete Electronic Book Database	--	1,702	2,234
Education Full Text	--	173	In WilsonWeb #
Encyclopaedia Britannica	230	268	595
Environment Complete from EBSCO	--	--	1,668
GreenFILE from EBSCO	--	--	925
International Encyclopedia of Social and Behavioral Sciences (Elsevier)	137	33	101
Language & Literature Collection from JSTOR	--	--	1,572
Oxford University Press Oxford English Dictionary	356	262	1,695
Oxford University Press Oxford Reference Online	256	91	3,662
PsycARTICLES (through EBSCOhost)	--	1,989	5,117
Science Magazine online from the American Association for the Advancement of Science (AAAS)	--	--	505
ScienceDirect Freedom Collection	631	739	1,298
SocINDEX with Full Text (through EBSCOhost)	--	1,567	3,692
Wall Street Journal and Barron's	--	54	921
WilsonWeb from HW Wilson	--	--	7,210
Note: These figures are indicative of database activity. Because each vendor counts different things-- sessions, queries, hits, page views, etc., they are not directly comparable. A complete list of our online databases with descriptions of their contents is at: http://socrates.uhwo.hawaii.edu/library/otherdatabases.html.

In order to make access to our materials and information about the library as simple to find as possible, we have purchased the easy to remember domain name, uhwolibrary.com, which links users to our Web-based research and library information pages, information about the Computer Lab, campus wireless networks, and the MyUH portal. This page was accessed 10,565 times during FY2008-2009, up from 9,683 in FY2007-2008. Our experience is that students don't forget this web address once they've heard it. These hits represent foregone phone calls and e-mails about library hours, services, and resources, leaving staff more time to work on more difficult research problems.

QuickSearch Implementation of WebFeat Express Federated Searching at UH West O‘ahu

QuickSearch is the UH West O‘ahu Library implementation of WebFeat Express, a federated search engine used by libraries worldwide. Federated search engines use software designed to query multiple networked information resources through a single interface. QuickSearch can be used to search fulltext databases, library catalogs, and abstracting and indexing databases. We purchased the subscription to WebFeat Express in June of 2008 and released it to the public during the second week of July 2008. Library users opened 2,719 QuickSearch sessions during FY2008-2009.

Using Advanced Search in QuickSearch:

1. Under “Enter search criteria,” select the fields you wish to search. Your choices are All, Keyword, Title, Author, Abstract, or Subject. (Keyword is the default.) Enter your search term(s).
2. You can limit the dates to be covered in the search with the “Publication date” ranges.
3. If you like, you can limit your search to “Full-text articles only” and/or “Peer-reviewed articles only” by checking the appropriate box(es).
4. If you like, you can “Select category” and use the databases the librarians have chosen for each subject by clicking on one or more subject categories. If you want to select the databases yourself, check as many as you would like from the “List of resources” below. You can select or deselect all of the databases by clicking on the Select/Deselect all box.
5. Click on the “Search” button to start your search.
6. When the search is complete, a summary of results will appear on the screen. It will have the number of hits, the database name, and a brief description of the database. Click on the database name to go to that result set then click on the “View” button to read the article.

Limitations of QuickSearch:

1. QuickSearch doesn't cover all of our databases. To see the complete list of our databases, go to http://socrates.uhwo.hawaii.edu/library/otherdatabases.html.
2. QuickSearch doesn't use the database's own or native interface. That means you can't do the most sophisticated kinds of searching. However, you can go directly into the database from QuickSearch and use the native interface.
3. One issue we know you'll encounter includes references to parts of databases we don't have access to. For instance, our subscription to Science Magazine online only covers from 1997 to the present, but QuickSearch will search all the way back to the first issue in 1880 unless you specify a set of dates (1997 to 2008) to limit the search.

Click here to see and use QuickSearch (UH West O‘ahu ID required).

QuickSearch has brought a dramatic shift in the way our databases are used. This change is best demonstrated with data from the EBSCOhost databases.

How QuickSearch Changed Use and Fulltext Delivery in the EBSCOhost databases:

Category	FY2006-2007	FY2007-2008	FY2008-2009
EBSCOhost sessions opened directly by users	8,324	8,355	7,563
EBSCOhost sessions opened by QuickSearch	-	-	36,021
EBSCOhost searches	82,513	92,196	215,646
EBSCOhost fulltext items retrieved	23,467	24,161	50,484

Comparable Data for All Databases FY2007-2008 and FY2008-2009:

Category	FY2007-2008	FY2008-2009
Searches	29,081	239,481
Fulltext items retrieved	36,071	96,603

What this data shows is that users are searching our databases with the QuickSearch interface and WebFeat Express is then performing multiple searches for them. More importantly, users retrieved about two and a half times as many fulltext articles during FY2008-2009.

As the tables above also make clear, the library is heavily invested in online resources. We are delivering these resources efficiently. Viewed most broadly, we delivered online fulltext at a cost of well under $1 per item. We delivered 96,603 items at a cost of $77,430.

LinkSource

LinkSource is a vendor-neutral, OpenURL link resolver with item-level linking between our online services, including e-journal sites, fulltext and secondary research databases, and the Voyager catalog. With LinkSource, users can connect from the citations in one database service to the fulltext in another, maximizing the use of our fulltext collections. Linksource's key benefits include:

• connecting patrons to fulltext content quickly and efficiently
• maximizing the use of our collections and improving return on library dollar investment
• saving money by reducing interlibrary loan and document delivery charges

You are using LinkSource when you click on the links in our EBSCOhost databases that look like this:

A Note on Under Reporting of Database Use

We've found that many links into our databases now come through LinkSource or QuickSearch. Evaluation of databases use must include QuickSearch sessions and LinkSource links in addition to sessions begun in the target database itself.

Online Resources Summary

We have a strong list of online databases supporting the curriculum. In addition we have excellent linking capabilities with EBSCO's Smart Links and LinkSource link resolver, and we have superb discovery with QuickSearch (WebFeat Express) and EBSCO's A-to-Z electronic resource locator. In short, we offer compelling content while also providing search opportunities that permit users to locate information in a variety of ways.

Turnitin Plagiarism and Detection Service

During FY2008-2009, 302 students submitted 227 papers to Turnitin for evaluation. During FY2007-2008, 376 students submitted 525 papers. A description of the Turnitin implementation for students may be found at http://socrates.uhwo.hawaii.edu/library/turnitin/turnitinstudentinformation.html. The faculty Turnitin page is at http://socrates.uhwo.hawaii.edu/library/turnitin/turnitinfacultyinformation.html.

Accuplacer Testing

Eric Flower upgraded the CollegeBoard Accuplacer testing system for assessing math skills to the i3 platform during the spring of 2008.

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Reference Services

For many years we have kept a measure of public service activity called the “Reference / Information Service Transactions per FTE Position Count.” It is an aggregate measure of staff activity collected for the annual variance reports. It includes requests for information of all kinds--reference queries, responses to phone calls and e-mails for information, directional questions in the library, etc. Transactions per FTE staff for the past three years are presented below.

Table 2
Reference / Information Service Transactions
per FTE Position Count, July 2006 - June 2009

FY2006-2007	FY2007-2008	FY2008-2009
2,025	2,180	2,100

As noted in previous annual reports, we continue to advance the notion of offering more and more non-mediated library services to individuals (disintermediation). We strive to eliminate the mediator or “middleman.” In the delivery of information services, the need for professional assistance is minimized in user-friendly systems designed to facilitate end-user searching. For instance, “Find it Fast,” prominently displayed at the top center of our research page, has links to the Encyclopaedia Britannica, Oxford Reference Online, Webster's Dictionary, the Oxford English Dictionary, and the International Encyclopedia of Social and Behavioral Sciences. These titles answer many of the kinds of questions usually asked of a reference librarian. In addition, there is plenty of evidence that library users are going to Internet search engines like Google and free resources like Wikipedia to meet more and more of their information needs. As students, faculty, and staff do more for themselves after initial training and the use of services like QuickSearch (see in the Online Services section discussion above), they place fewer direct demands in numerical terms on the library staff. The information requests students and staff now present tend to be more difficult and to take longer to answer.

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Audiovisual Services

Approximately $1,555 was spent to complete the acquisition of the public address system equipment we had been buying for the Board of Regents and other large meetings and gatherings. Other than that, we bought no other audiovisual equipment during the year. In June of 2009, the large screen television in Room E101 failed. We replaced it with another television from the Media Lab.

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Technical Services

The purpose of technical services is to acquire, organize, and make library materials available to the library community. Technical services activities include acquisitions or purchasing of library materials, cataloging of the materials acquired, and serials management (maintenance of subscriptions, receipt and claims, and shelving) among other things. The library buys its serials through EBSCO and its books and bibliographic records from Brodart. The LCC Library provides automation services in support of the Voyager online library system. Each year we reexamine this cost. For FY2008-2009 this was set at zero because there was little work to be done. Normally UH West O‘ahu Library pays about $1,000 for about 50 hours of direct service. Outsourcing the automation librarian duties to LCC has saved a substantial amount of money over the years. Our UH System Libraries Voyager consortium fee was $9,334 for FY2008-2009. This fee will be the same for FY2009-2010.

The major technical service challenge for the year was to prepare for a Voyager system upgrade. This upgrade will have major changes in the user interface.

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Collection Activities

Table 3 below outlines major acquisitions in FY2008-2009 and compares them to previous years.

Table 3
Major Acquisitions

Item	FY2006-2007	FY2007-2008	FY2008-2009
Books purchased	233	501	314
Total book cost	$14,788	$23,845	$16,457
Average book cost	$63	$48	$52
Gift books	35	16	44
Videos purchased	39	68	79
Total video cost	$2,063	$6,134	$3,862
Average video cost	$53	$90	$49
Print Serials	$11,383	$8,894	$9,198
Serials on microfilm	$5,748	$800	$564
TOTAL	$33,982	$39,673	$30,081

Back in FY2005-2006 we noted that we would reexamine our commitment to serials on microfilm as our microfilm costs had nearly doubled from FY2003-2004 to FY2005-2006. During FY2005-2006 we spent $9,231 on microfilm for titles like the Wall Street Journal, Barron's, and 21 other microfilm titles. Most of these titles have now been replaced by online access. Currently we only buy six titles on microfilm at an annual cost of just $564.

Table 4 below compares projected costs from last year's annual report to the actual costs incurred for major acquisitions and services during FY2008-2009.

Table 4
Comparison of Expected and Actual Expenditures
for Major Acquisitions and Services FY2008-2009

Item/Service	Expected	Actual
Books	$13,000	$16,457
Videos	$3,000	$3,862
Print Serials	$10,000	$9,198
Microfilm	$1,000	$564
Equipment/computer hardware	$75,000	$3,046
Computer software/licenses	$15,000	$7,127
Commercial databases/services	$75,000	$77,430
TOTAL	$192,000	$117,684

Book purchases were more or less in line with expectations but money from grants increased the library's usual allocation of $12,000 to $16,457.

Microfilm purchases again decreased because we again cancelled microfilm subscriptions and replaced them with online access to the titles. The few print serial subscriptions we have now are the bare minimum. The titles are not available online in the databases we subscribe to.

During FY2008-2009 we only purchased one new computer system. We were able to meet all other requests from our existing equipment inventory.

Commercial database expenses were more or less in line with our expectations.

The library and academic computing sustained a combined $100,000 budget reduction during FY2008-2009 when compared to FY2007-2008. Reductions in equipment purchases, supplies, and student hours made up the bulk of the $100,000.

Table 5
Planned Expenditures on Major Acquisitions and Services
FY2009-2010

Item/Service	Expected
Books	$13,000
Videos	$1,000
Print Serials	$9,000
Microfilm	$600
Equipment/computer hardware	$4,500
Computer software/licenses	$5,000
Commercial database services	$85,000
TOTAL	$118,100

These figures reflect an austere future with funding for only the most critical functions--acquisition of library materials, database subscriptions, and computer hardware replacement in the event of failure.

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Academic Computing

Academic Computing serves the faculty at UH West O‘ahu while also maintaining a student computer lab. Linda Maeno, Information Technology Specialist, provides online course development services for Laulima, training, and help desk support to faculty and students. Hardware and software installation, maintenance, and help desk support are provided by Stacey Sawa, Information Technology Specialist. Academic Computing staff also review faculty requests for software and hardware and make purchasing recommendations to the Vice Chancellor for Academic Affairs. Key academic computing resources, policies, procedures, and services are described in detail in Appendix C.

Two hundred two (202) totally online or WebCT/Laulima-enhanced courses were offered from Summer Session II 2008 through Summer Session I 2009. These 202 classes were offered by 51 faculty members or lecturers. This is a significant increase from FY2007-2008 during which 114 online or WebCT-enhanced classes were offered by 42 faculty members or lecturers. One hundred forty seven (147) of the 202 courses (73%) were courses that were offered online for the first time, taught by faculty who hadn’t taught the course online before, or were first-time WebCT/Laulima courses. These 147 courses were offered as follows: 3 courses in summer session II 2008; 71 courses in fall 2008; 65 courses in spring 2009; and, 8 courses in summer session I 2009. For a complete discussion of online course activity and support, see the “Faculty Development Training Summary FY2008-2009” by Linda Maeno in Appendix C, “Academic Computing Resources and Activities” below.

Mr. Sawa posted 48 videos for use in courses during FY2008-2009. These videos were reformatted only after they had met the requirements of our TEACH Act compliance checklist. Further, they were made available in a controlled environment for a limited time as required by the TEACH Act.

Computer Lab Use and Printing Expenses

There were 14,883 Computer Lab visitors during FY2007-2008 while there were 14,377 during FY2008-2009. A breakdown of Computer Lab use and hours for these two years is presented below.

Period	Hours Open Each Fall and Spring Semester	Visitors
July 2007 - December 2007	Fall 2007: 52	7,321
January 2008 - June 2008	Spring 2008: 52	7,562
July 2008 - December 2008	Fall 2008: 52	7,590
January 2009 - June 2009	Spring 2009: 44	6,787

The decrease in Computer Lab use appears to be entirely attributable to a decrease in the number of hours the Lab was open during FY2008-2009 compared to FY2007-2008. During FY2008-2009 the Lab was open eight fewer hours each week during the spring 2009 semester. (Summer session hours were the same both years.)

Lab use increased by 269 from July to December 2008 compared to July to December 2007, while it decreased by 775 from January to June 2009 compared to January to June 2008.

	FY2006-2007	FY2007-2008	FY2008-2009
Computer Lab Visitor Totals:	13,387	14,883	14,377
Computer Lab Laser Printer Toner Costs:	$3,302	$3,094	$3,221
Computer Lab Paper Costs:	$882	$1,756	$1,378
Total Computer Lab Printing Costs:	$4,184	$4,850	$4,599
Information on printing cost consumables in faculty offices, the Library, the Writing Center, and the Assessment Office is presented below.
Printing in Faculty Offices, Library, Writing Center, Assessment Office	FY2006-2007	FY2007-2008	FY2008-2009
Laser Printer Toner Cartridges:	$764	$778	$317
Inkjet Printer Cartridges:	$2,180	$2,173	$1,348
Total Office Printing Costs:	$2,944	$2,951	$1,665
	FY2006-2007	FY2007-2008	FY2008-2009
Summary of Printing Consumable Costs for All Locations:	$7,128	$7,801	$6,264

There are two black and white laser printers in the Computer Lab for student use. Faculty offices have black and white laser or inkjet printers installed. Faculty also have access to the high speed black and white Xerox printer in the mailroom as well as to the color Xerox printer in room B105 from their office computers. We encourage faculty to use these Xerox printers whenever possible because their printing costs per page are substantially lower than the printers in the faculty offices.

Table 6 below summarizes the kind and volume of questions Ms. Maeno and Mr. Sawa receive and respond to in their support roles. The increase in support for faculty online teaching may be attributed to the number of new faculty hired this year as well as the changeover from the WebCT course management system to the new Laulima collaboration and learning environment.

Table 6
Computer Support Help Desk Activities

Activity	FY2006-2007	FY2007-2008	FY2008-2009
Support for faculty online teaching	745	1,342	1,691
Software questions	253	390	272
Support for online students	196	137	247
Hardware issues (broken keyboards, monitors, etc., but not printers)	156	244	107
E-mail questions (WebMail, Outlook Express, etc.)	99	99	69
Printing (questions, paper jams, install cartridges/toner, etc.)	140	182	257
UH Username/Banner ID	40	42	20
Antivirus (questions, infections, updates, etc.)	166	126	112
Computer Lab	190	224	166
Equipment requests	115	187	97
Media requests (create CDs, diskette problems, Media Lab use)	62	100	99
Socrates (passwords, account creations, Web page updates, etc.)	46	50	42
Wired network	26	25	22
Wireless network	152	217	206
Software installations	73	95	115
Computer installations	82	87	29
Banner/Portal	28	17	12
Miscellaneous (don't fit into the other categories above)	103	149	130
Total	2,672	3,713	3,693
Ongoing Tasks: Faculty computer maintenance Classroom maintenance Computer lab monitor hiring, training, & scheduling Equipment inventory Tracking and re-stocking supplies Socrates backups Training workshops

During the October 2008 Education & Government eWaste Disposal Days, we dropped off 23 obsolete or broken computer systems as well as monitors, speakers, printers, keyboards, and mice. The accompanying photo shows the first of two loads ready for drop-off. Pictured are Rey Habon, Mark Nakayama, and Eric Flower.

And finally, thanks once again to former UH West O‘ahu student and current IBM employee Christopher Jacoby who has given his time and provided us with valuable computing services in the form of maintaining our backup server systems. We very much appreciate his continuing efforts.

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Future Challenges

During the coming fiscal year, we will face two major challenges, budget and staffing. During FY2008-2009 the library and academic computing budget sustained a reduction of $100,000. While no figures are available at the time of writing, this fiscal year looks to be even bleaker. In addition the entire library staff will turnover during the coming year. Margot Hanson will leave on July 31, 2009 for a new position at Golden Gate University in San Francisco while Jasmine Hasegawa will retire on October 30, 2009 and Eric Flower will retire on December 31, 2009.

The main challenges for the coming year will be to continue core services at their current levels and quality. These include acquisition of library materials at reasonable levels, continuing our existing database subscriptions, maintaining existing academic computing services except for minimal reductions in Computer Lab hours, and purchasing computing hardware and software at replacement levels. While this is a no growth scenario, it will provide for the continuance of the quality of service we currently provide.

The EDUCAUSE teaching and learning community has voted on the “Top Teaching and Learning Challenges, 2009” that we'll need to address. The final list, ranked by popularity, includes:

1. Creating learning environments that promote active learning, critical thinking, collaborative learning, and knowledge creation.
2. Developing 21st-century literacies among students and faculty (information, digital, and visual).
3. Reaching and engaging today's learner.
4. Encouraging faculty adoption and innovation in teaching and learning with IT.
5. Advancing innovation in teaching and learning (with technology) in an era of budget cuts.

For more information, see http://connect.educause.edu/wiki/TLChallenges09.

One other item on the horizon is moving the library from its current site in the Leeward Community College Library building to the Business Education building next door. While there is no timetable for the move, it is scheduled to happen whenever LCC begins its Information Commons development.

Longer term, the Library/Information Technology building for the Kapolei campus is well along in planning and design.

Annual report submitted by,
Eric Flower, Librarian V.

Originally submitted July 31, 2009.

Eric Flower, Margot Hanson, and Jasmine Hasegawa at Margot's Going Away Party.

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Appendix A
Services, Collections, Equipment

In support of its mission, the library offers the following services, collections, and equipment to students, faculty, and staff:

Services:

• Reference assistance
• Online research help
• Circulation of library materials
• Reserve
• Interlibrary and intrasystem loans of books, periodicals, AV materials
• Bibliographic instruction
• Access to Voyager and other databases
• Online database searching
• Senior project and other class online search presentations
• Photo duplication
• Support for outreach activities at the Maui, Kaua‘i, and West Hawai‘i campuses
• Loan of laptops

Collections:

• Books
• Electronic books
• Periodicals
• Online databases
• Videocassettes
• Microfilm and microfiche
• Audiocassettes
• 35 mm slides
• Skeletons, disarticulated skeletons, hominid bone reproductions

Equipment:

• DVD, VHS, and BETA players and monitors
• Video projectors
• 35 mm slide projectors
• Overhead and Elmo projectors
• Microfilm and microfiche readers/printers
• Projection screens
• Analog and digital video cameras
• Computers, software, and printers
• Scanner
• Portable multimedia computers
• CD/Audiocassette players/recorders
• Audiocassette transcription machines
• Digital cameras
• Student response “clickers”

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Appendix B
Notable Staff Activities

Margot Hanson, Librarian II

Publications:

“Spring Meeting Goes Country: Business Meeting Offers Opportunity for Fun Outing,” Hawai‘i Library Association Newsletter, Summer 2008, pp.3,8.

Conferences, Meetings, Seminars, Workshops, etc.:

Attended “Documenting Personal and Community History: The Case of the Linen Hall Library, Belfast,” by Yvonne Murphy at UH Manoa on July 1, 2008.

Guest Lecturer, LIS 665 Teaching Information Technology Literacy, “What LIS 665 can do for you! Or; How I learned to be an Instruction Librarian,” on September 11, 2008.

Presented “Citations with Noodlebib, Zotero, CiteULike, or Connotea” at UH Libraries Information Literacy Committee meeting on October 3, 2008.

Presented “Assessing Information Literacy Online” at Internet Librarian, Monterey, CA on October 21, 2008.

Presented “LILO and Laulima: Assessing Information Literacy Local-Style” at Hawai‘i Library Association Conference, Maui, HI on October 24, 2008.

Presented “Press One for Yes: Using Clickers for Library Instruction and Information Literacy Assessment” at Hawai‘i Library Association Conference, Maui, HI on October 25, 2008.

Presented “Assessing Information Literacy Online” at UH Manoa Assessment Poster Session on November 10, 2008.

Presented “Conference or Bust!” at ALA student chapter brown bag at UH Manoa on February 4, 2009.

Presented “Resource Discovery and Sharing: Reference Management and Social Networks” at UH – West O‘ahu Faculty Senate Brown Bag on February 18, 2009.

Presented “LILO: Learning Information Literacy Online” at ACRL conference, Seattle WA, March 13, 2009.

Presented “Are you ready for Voyager 7?” at UH Manoa Library Forum, May 6, 2009.

Attended “Voyager 7 Cataloging Module Training” at UH Manoa June 1-2, 2009.

Presented “Learning Information Literacy Online at UH” at Hawai‘i Voyager User Group Annual Meeting, June 8, 2009.

Service:

UH West O‘ahu:

General Education Committee

UH System:

Treasurer, Hawai‘i Voyager Users Group
Recorder, UH Libraries Information Literacy Committee
UH Libraries Circulation/ISL Committee
UH Libraries WebVoyage Committee

Library Community:

Hawai‘i Library Association Board of Directors

• Helped plan Spring meeting, Corporate Sponsorship chair for HLA 2008 conference
• Created 2009 HLA fundraising calendar for libraries in Yap, Micronesia
• Coordinated implementation of online registration software
• Developed two HLA scholarships for the library community

Memberships:

American Library Association New Member Round Table, Social Responsibilities Round Table, Library Instruction Round Table
Association of College & Research Libraries Instruction Section, College Libraries Section
Beta Phi Mu
Hawai‘i Library Association

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Eric Flower, Librarian V

Conferences, Meetings, Seminars, Workshops, etc.:

Presented “Library and IT Services at UH West O‘ahu” at the Leeward Community College Summer Institute on July 18, 2008.

Participated in UH West O‘ahu 2008 Frosh Camp on August 7, 2008.

Viewed “Class-capture Made Easy: Strategies for a Successful Campus-wide Deployment” web conference sponsored by University Business Magazine on August 14, 2008.

Elected to Faculty Senate on August 20, 2008.

Viewed “FBI Cyber Squad” cybersecurity HITS presentation from UH Manoa on September 4, 2008.

Attended “Elluminate Conferencing System” presentation by UH Manoa College of Education at UH West O‘ahu on September 11, 2008.

Viewed “The Engaged Library: Strategies for Building Vibrant Learning Communities” web conference sponsored by the Association for College & Research Libraries (ACRL), the American Library Association (ALA), the American Association of State Colleges and Universities (AASCU), and the Society for College and University Planning (SCUP) at UH Manoa on September 12, 2008.

Viewed “Copyright Considerations for Electronic Reserves” web conference presented by Laura N. Gasaway, Associate Dean, Academic Affairs and Professor of Law, University of North Carolina, Chapel Hill at UH Manoa on September 30, 2008.

Attended “Statewide Database Vendor Demonstrations” sponsored by the Hawai‘i Library Consortium in Honolulu on October 27, 2008.

Participated in the WASC meeting with the Faculty Senate Committee on Academic Affairs and Resources on October 29, 2008.

Participated in the WASC focus group meeting with the Faculty on October 29, 2008.

Participated in the WASC meeting with the Academic Development Plan Committee on October 30, 2008

Attended the WASC exit meeting on October 31, 2008.

Viewed “A Space of One’s Own: Learning Environments Derived from User-Centered Discovery Techniques” online seminar sponsored by the Association of Research Libraries on November 21, 2008.

Viewed “Next Generation Information Commons: Retooling and Refining the Vision” web conference sponsored by the Association of Research Libraries at UH Manoa on December 4, 2008.

Provided support for the “Samoa Ala Mai Conference” at UH West O‘ahu on January 31, 2009.

Attended UH West O‘ahu Brown Bag session entitled “Culture, Identity, and Epistemology: Lenses for Student Reflection” presented by Susan Matoba Adler on February 18, 2009.

Attended UH West O‘ahu Brown Bag session entitled “Citations & Social Networks” presented by Margot Hanson on February 18, 2009.

Attended “Fortinet Unified Threat Management Solutions” at UH Manoa on February 25, 2009.

Attended “Voyager 7 Circulation Module Training” at UH Manoa June 2-3, 2009.

Service:

UH West O‘ahu:

Academic Affairs and Resources Committee of the Faculty Senate
ACCUPLACER Account Administrator
Chancellor’s Council
COMPASS Account Administrator
Faculty Senate
Search Committees
Tenure and Promotion Review Committee
Turnitin Account Administrator

UH System Service:

UH Library Council
Assisted with sound system and technical support for Board of Regents meeting at Kapolei, April 16, 2009.

Memberships:

American Library Association
Association of College & Research Libraries, College and University sections
Hawai‘i Library Association
Library Information and Technology Association
University of Hawai‘i Alumni Association

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Linda Maeno, Information Technology Specialist

Awards:

Received UH West O‘ahu Chancellor’s Award at the UH System Convocation at UH Manoa on September 9, 2008.

Conferences, Meetings, Seminars, Workshops, etc.:

Attended “Online Teaching Software Demonstration - Elluminate” presented by Rachael Inake, Graduate Student, UH College of Education, UHWO Computer Lab, September 11, 2008.

Viewed “Laulima’s Discussion Tools”, ITS TALENT workshop by Matt Parcon, IT Specialist, ITS, at LCC HITS Studio on September 23, 2008.

Viewed “Laulima’s Email Tools”, ITS TALENT workshop by Matt Parcon, IT Specialist, ITS, at LCC HITS Studio on September 30, 2008.

Viewed “Protecting Against the Top 3 IT Security Threats: #1 Data Leakage” Brown Bag presentation by Jodi Ito, Information Security Officer, Information Technology Services, at LCC HITS Studio on October 3, 2008.

Viewed “Laulima’s Modules Tool”, ITS TALENT workshop by Sandra Kaneshige, IT Specialist, ITS, at LCC HITS Studio on October 7, 2008.

Viewed “Protecting Against the Top 3 IT Security Threats: #2 Phishing” Brown Bag presentation by Jodi Ito, Information Security Officer, Information Technology Services, at LCC HITS Studio on October 10, 2008.

Viewed “Laulima’s Resources Tool”, ITS TALENT workshop by Yves Sakai, IT Specialist, ITS, at LCC HITS Studio on October 21, 2008.

Viewed “ITS Update”, Brown Bag presentation by David Lassner, UH VP for Information Technology and CIO, ITS, at LCC HITS Studio on November 12, 2008.

Viewed “Laulima’s Student Management Tools”, ITS TALENT workshop by Sandra Kaneshige, IT Specialist, ITS, March 10, 2009.

Viewed “Laulima’s Assignments/Drop Box Tools”, ITS TALENT workshop by Yves Sakai, IT Specialist, ITS, March 31, 2009.

Viewed “StudyMate and Respondus”, ITS TALENT workshop by Matt Parcon, IT Specialist, ITS, April 7, 2009.

Viewed “Halawai (Adobe Connect Meeting)”, ITS TALENT workshop by Matt Parcon, IT Specialist, ITS, April 14, 2009.

Service:

UH System Service

Assisted with technical support for Board of Regents meeting at Kapolei, April 16, 2009.

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Stacey Sawa, Information Technology Specialist

Conferences, Meetings, Seminars, Workshops, etc.:

Attended IT Support and Kapolei Meeting on July 2, 2008.

Viewed “FBI Cyber Squad” cybersecurity HITS presentation from UH Manoa on September 4, 2008.

Service:

UH West O‘ahu Service:

Wired Kapolei Office Building for network and telephone during July 2008.

Provided audio for Freshman Reception at Island Pacific Academy in Kapolei on August 14, 2008.

Provided audio equipment and support for UH West O‘ahu Counselor’s Luncheon at the Okinawan Center on September 12, 2008.

On-call technical support for WASC team members on October 28-31, 2008.

Videotaped UH West O‘ahu Fall 2008 commencement and set up outdoor video and sound, December 19, 2008.

Set up sound system for UH West O‘ahu Day on April 9, 2009.

Photographer for UH West O‘ahu photo shoot at UH West O‘ahu campus on April 24, 2008.

Photographer for UH West O‘ahu photo shoot in UH West O‘ahu campus on April 29, 2008.

Helped set up and break down for UH West O‘ahu Commencement at Hawai‘i Theatre on May 17-18, 2009.

UH System Service

Helped set up sound system for Leeward Community College’s Board of Regents meeting at Leeward Community College on July 30, 2008.

Set up sound system and provided technical support for Board of Regents meeting at Kapolei on April 16, 2009.

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Appendix C
Academic Computing Resources and Activities

Infrastructure:

• Fiber backbone between buildings
• Intra-building 100Mbps switched Ethernet to all nodes
• Wireless network covers the UH West O‘ahu lanai, Conference Room B106, classroom D102, classrooms E101-E106, and the UHWO Library reading room; see http://www2.hawaii.edu/~uhwolab/wirelessnetwork.html for more information

Computer Lab:

• 18 networked multimedia public stations with Microsoft Office and other software as required for classes
• Scanner and laser printers

Media Lab:

• Two networked multimedia stations
• Color printer
• Real media video encoding; live broadcast on demand with sufficient advance notification
• CD and DVD writers
• Zip drives

Classrooms:

• All classrooms are wired with 100Mbps access and 802.11b wireless
• All classrooms have overhead projectors, VCRs, DVDs, and PCs installed; VCRs, DVDs, and PCs are connected to the large screen TVs or LCDs
• All classrooms support the use of student response “clickers”
• Two classrooms have SmartBoard systems installed
• Two classrooms have laptops available for instructional use

Servers:

• Socrates Web server; Aristotle and Plato backup servers

Computing Resources, Policies, and Procedures:

• UH West O‘ahu Academic Computing Support Faculty Resources and Levels of Computer Hardware and Software Support
• Procedure for Requesting Computer Equipment and Software
• UH West O‘ahu Faculty Computer Agreement (This document outlines policies for the use of faculty computers.)
• UH West O‘ahu Faculty Computer Repair Waiver/Agreement Form (This waiver/agreement form is required for any issues regarding UH supported software installations, repairs, or maintenance on non-UH owned computers.)
• Faculty office PC replacement is on a three year cycle (This program has been suspended due to budget shortfalls)

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Faculty Development Training Summary FY2008-2009
Linda Maeno

Training in FY2008–2009 began with the second summer session of “Laulima Intensive Workshops.” These workshops were offered in both sessions of summer 2008 as a “crash course” in an effort to train as many faculty members and instructors as possible in the new online system.

Two workshops were taught each morning during the 3-day intensive workshop, with time for one-on-one personal consultations in the afternoon. Participation in the summer workshops was high, since faculty and lecturers understood the urgency of the situation.

Beginning in the fall of 2008, Laulima became the primary course management and collaboration system used for all online, hybrid, and web-enhanced in-person or HITS courses. WebCT was retired on September 30, 2008.

Here is a summary of training over the summer, fall and spring semesters:

Summer Session II 2008:
6 workshops
42 participants (5 faculty members, 2 instructors, 1 staff)
Average 7 participants per workshop

Fall 2008:
5 workshops
24 participants (11 faculty members)
Average 5 participants per workshop

Spring 2009:
5 workshops
20 participants (8 faculty members)
Average 4 participants per workshop

Total Laulima workshop attendance from Summer Session II to Spring 2009 was 86. The 86 participants were made up of 18 faculty members, 2 lecturers, and 1 staff member (most attended several workshops). All workshops were uniformly well received by those who attended.

In addition to the training workshops, many one-on-one consultations were also necessary to help individual faculty members/instructors convert WebCT courses to Laulima and/or learn the new system.

Two hundred two (202) totally online or WebCT/Laulima-enhanced courses were offered from Summer Session II 2008 through Summer Session I 2009. These 202 classes were offered by 51 faculty members or lecturers. This is a significant increase from FY2007-2008 during which 114 online or WebCT-enhanced classes were offered by 42 faculty members or lecturers. One hundred forty seven (147) of the 202 courses (73%) were courses that were offered online for the first time, taught by faculty who hadn’t taught the course online before, or were first-time WebCT/Laulima courses. These 147 courses were offered as follows: 3 courses in summer session II 2008; 71 courses in fall 2008; 65 courses in spring 2009; and, 8 courses in summer session I 2009.

The number of faculty teaching online and courses offered (totally online or traditional courses with an online component) continues to increase dramatically as the UHWO distance learning program expands. Refer to Figures 1 and 2 showing the number of online instructors and courses offered (totally online or WebCT/Laulima-enhanced) by fiscal year and by semester.

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Last modified July 31, 2009.